Western Heating Air Conditioning & Plumbing

Western Heating, Air Conditioning & Plumbing demonstrates strong overall performance with a WW Score of 82.3. The company excels in professionalism (87.5) with consistent praise for punctuality, courteous staff, and responsive communication across 156 reviews. Technical expertise and workmanship are solid (86.0 across 112 mentions), with technicians like Rick and Frank frequently commended for dia... Read more

Western Heating, Air Conditioning & Plumbing demonstrates strong overall performance with a WW Score of 82.3. The company excels in professionalism (87.5) with consistent praise for punctuality, courteous staff, and responsive communication across 156 reviews. Technical expertise and workmanship are solid (86.0 across 112 mentions), with technicians like Rick and Frank frequently commended for diagnostic accuracy and thorough explanations. Project completion is reliable (85.0 across 89 mentions), though some callbacks and follow-up issues are noted. Pricing emerges as the weakest dimension (72.0 across 48 mentions), with recurring complaints about high costs, unexpected charges, and parts markups that exceed market rates. Several customers report feeling overcharged despite acknowledging quality work. Read less