Rooter Alert Plumbing Sewer Drains

Rooter Alert presents a deeply mixed picture across all four dimensions. On professionalism, the company earns strong praise from many customers for punctuality, courteous technicians, and good communication, but is significantly dragged down by a substantial cluster of reviews describing no-shows, repeated cancellations without notice, failure to return calls, and at least one instance of an owne... Read more

Rooter Alert presents a deeply mixed picture across all four dimensions. On professionalism, the company earns strong praise from many customers for punctuality, courteous technicians, and good communication, but is significantly dragged down by a substantial cluster of reviews describing no-shows, repeated cancellations without notice, failure to return calls, and at least one instance of an owner behaving in a threatening and high-pressure manner. Project completion is the most damaged dimension: multiple reviews describe jobs left incomplete, holes cut in walls and stucco with no resolution, repeated rescheduling failures spanning weeks, and at least one case of a dropped pipe that could not be retrieved. Pricing is similarly split — several reviewers praised fair and transparent quotes, while others described bait-and-switch tactics, prices quoted verbally that were not honored, and charges dramatically higher than competitors. Experience scores moderately well, with many reviewers praising skilled technicians who used cameras, hydrojetting, and trenchless lining effectively, though at least two reviews raise serious concerns about technical competence and one describes a catastrophic workmanship failure involving a dropped pipe and unnecessary wall cuts. Read less