Napa Valley Backflow Testing & Repair

Napa Valley Backflow Testing & Repairs presents a deeply divided picture across its reviews. Positive reviews from 2016–2018 praise friendly staff, knowledgeable technicians, and reliable annual service, while negative reviews — including the most recent from 2024 — describe a persistent and serious pattern of failed test completions, no-shows, and complete lack of responsiveness to voicemai... Read more

Napa Valley Backflow Testing & Repairs presents a deeply divided picture across its reviews. Positive reviews from 2016–2018 praise friendly staff, knowledgeable technicians, and reliable annual service, while negative reviews — including the most recent from 2024 — describe a persistent and serious pattern of failed test completions, no-shows, and complete lack of responsiveness to voicemails and online requests. Project completion is the most critically damaged dimension, with multiple reviewers explicitly stating that tests were never performed or submitted to the city, and that follow-up calls went unanswered. Professionalism scores are similarly split: office staff were praised in older reviews but the company's failure to return calls or honor commitments in multiple reviews drags the score down significantly. The two most recent reviews (2021 and 2024) are both 1-star complaints about unresponsiveness, suggesting the service quality may have declined over time. Read less