Brunson Plumbing & Fire Protection

Brunson Plumbing has an overwhelmingly negative review profile across all four dimensions. Professionalism is the most heavily documented concern, with multiple reviewers independently describing the manager Randy as rude, dismissive, and prone to raising his voice at customers — including elderly and vulnerable clients. Pricing is flagged as a serious issue, with multiple accounts of being char... Read more

Brunson Plumbing has an overwhelmingly negative review profile across all four dimensions. Professionalism is the most heavily documented concern, with multiple reviewers independently describing the manager Randy as rude, dismissive, and prone to raising his voice at customers — including elderly and vulnerable clients. Pricing is flagged as a serious issue, with multiple accounts of being charged for time not actually worked, equipment fees for machines that ran on the customer's own electricity, and billing for over three hours when the job took far less time and was never completed. Project completion is poor, with at least two reviews describing jobs that were abandoned or left unfinished, and one review noting the business may no longer be operational as of 2024. The one positive review regarding experience (Steve fixing a septic issue promptly in 2015) and one partially positive billing resolution (Keith's refund in 2016) are isolated bright spots that are far outweighed by the volume and severity of negative accounts. Read less