R&R Heating and Cooling

R&R Heating and Cooling demonstrates strong responsiveness and generally professional technician conduct, with the majority of reviewers praising same-day or next-day service, courteous staff, and knowledgeable technicians. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns about project completion and pricing integrity: several customers repo... Read more

R&R Heating and Cooling demonstrates strong responsiveness and generally professional technician conduct, with the majority of reviewers praising same-day or next-day service, courteous staff, and knowledgeable technicians. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns about project completion and pricing integrity: several customers report paying for repairs that failed within weeks, being subjected to aggressive upselling, receiving inflated quotes that were contradicted by second opinions, and experiencing significant scheduling failures including no-shows and missed appointment windows without communication. Pricing confidence is notably dragged down by multiple credible accounts of overquoting and one customer paying $15K for a unit that required 15+ service calls and was ultimately non-functional. Experience scores are tempered by documented cases of wrong parts being installed, incomplete diagnoses, and work that had to be redone by other companies. The overall picture is a company with genuine strengths in responsiveness and customer-facing professionalism, but with a recurring and documented pattern of execution failures that cannot be dismissed. Read less