Plumb Savings

Plumb Savings presents a deeply mixed picture across its review history. On the positive side, multiple reviewers praised Terry's reasonable pricing, technical competence, and willingness to respond on weekends and holidays, with one long-term customer noting 18 years of satisfactory service. However, two significant negative reviews — one from 2023 and one from 2017 — describe serious failure... Read more

Plumb Savings presents a deeply mixed picture across its review history. On the positive side, multiple reviewers praised Terry's reasonable pricing, technical competence, and willingness to respond on weekends and holidays, with one long-term customer noting 18 years of satisfactory service. However, two significant negative reviews — one from 2023 and one from 2017 — describe serious failures in professionalism and accountability: Terry ignored repeated attempts to resolve a $335 water bill caused by his own oversight, and in a separate incident refused to remedy an improperly installed faucet while becoming rude when questioned. These accountability failures substantially drag down the professionalism and project completion scores. The recency of the 2023 complaint is particularly concerning, as it suggests the pattern of poor follow-through has persisted over time. Read less