CPL Cable Pipe & Leak Detection

CPL receives overwhelmingly positive feedback on professionalism, with dozens of reviewers praising technicians by name for punctuality, friendliness, clear communication, and courteous behavior. However, a meaningful cluster of negative reviews — spanning multiple years — describes serious failures in leak detection accuracy, with several customers reporting that CPL marked incorrect leak loc... Read more

CPL receives overwhelmingly positive feedback on professionalism, with dozens of reviewers praising technicians by name for punctuality, friendliness, clear communication, and courteous behavior. However, a meaningful cluster of negative reviews — spanning multiple years — describes serious failures in leak detection accuracy, with several customers reporting that CPL marked incorrect leak locations, leading to unnecessary and costly plumber work. Pricing drew mixed reactions: while some reviewers praised fair or below-quote billing, others found the hourly rates high, felt charged for incomplete or failed work, and one customer reported being billed fraudulently after canceling. Project completion is the most penalized dimension, as a notable number of reviews describe technicians failing to locate leaks, requiring repeat visits, or providing inaccurate diagnoses that caused downstream damage — and in some cases the company charged full price for unsuccessful visits. Experience scores moderately well overall given the many reviews praising skilled, efficient leak detection, but is tempered by recurring accounts of inexperienced technicians being dispatched and senior techs being needed to correct their work. Read less