By The Book Plumbing Heating Air Conditioning

By the Book Plumbing receives strong praise across the majority of reviews for responsiveness, same-day and emergency availability, honest pricing, and technical competence — particularly from Leon. However, two detailed 1-star reviews carry significant weight: one alleges a warranty scam and failure to honor a 5-year service contract, and another describes condescending behavior, refusal to per... Read more

By the Book Plumbing receives strong praise across the majority of reviews for responsiveness, same-day and emergency availability, honest pricing, and technical competence — particularly from Leon. However, two detailed 1-star reviews carry significant weight: one alleges a warranty scam and failure to honor a 5-year service contract, and another describes condescending behavior, refusal to perform the requested service, and an unprofessional outburst. These are not minor complaints — they directly contradict the professionalism and project completion narratives presented in positive reviews. Pricing scores are tempered by the warranty scam allegation, which describes upselling unnecessary services and failing to deliver on paid commitments. Experience scores are solid but modestly reduced due to one reviewer's account of Leon misdiagnosing or dismissing an active slab leak that another company later confirmed. Read less