Big Orange Plumbing

Big Orange Plumbing earns strong marks across all four dimensions, driven by a large volume of reviews praising individual technicians — particularly Nate, Dean, Daniel, and Zack — for punctuality, communication, and courteous service. However, four substantive 1-star reviews meaningfully drag scores down: one describes unauthorized drywall cutting and a disputed $5,245 invoice, one describes ... Read more

Big Orange Plumbing earns strong marks across all four dimensions, driven by a large volume of reviews praising individual technicians — particularly Nate, Dean, Daniel, and Zack — for punctuality, communication, and courteous service. However, four substantive 1-star reviews meaningfully drag scores down: one describes unauthorized drywall cutting and a disputed $5,245 invoice, one describes a recurring leak caused by an inadequate repair (bandage fix instead of pipe replacement), one describes a technician ordering the wrong part and closing the job without notification, one describes a misdiagnosis leading to an unnecessary hydro-jetting recommendation, and one describes deeply unprofessional in-home behavior. Project completion is penalized most heavily because multiple negative reviews describe jobs that were not resolved correctly or completely on the first visit. Pricing scores moderately well — several reviews cite fair or low prices — but the unauthorized $5,245 billing incident introduces a meaningful negative signal. Experience scores well overall given the volume of praise for technical knowledge, but the misdiagnosis and wrong-part incidents prevent a higher score. Read less