Big B’s Plumbing

Big B's Plumbing receives consistently strong marks for professionalism and technician demeanor — many individual techs (Ryan, Juan, Brandon, Jesse, Hunter, Matthew) are praised by name for punctuality, courtesy, and clear communication. However, pricing is the single most damaging dimension in this review set, with a very large volume of customers explicitly describing quotes as outrageous, pre... Read more

Big B's Plumbing receives consistently strong marks for professionalism and technician demeanor — many individual techs (Ryan, Juan, Brandon, Jesse, Hunter, Matthew) are praised by name for punctuality, courtesy, and clear communication. However, pricing is the single most damaging dimension in this review set, with a very large volume of customers explicitly describing quotes as outrageous, predatory, or two to five times higher than competitors — this is not a fringe complaint but a dominant pattern across dozens of reviews spanning multiple years. Project completion is mixed: many jobs are completed same-day and to satisfaction, but there are notable failures including ghosting a customer mid-diagnosis, a repeated wax seal failure linked to improper installation, an incomplete asphalt repair, and a dryer installation that fell apart immediately after the technician left. Technical experience is generally solid based on reviewer feedback, though several reviews describe misdiagnosis or technicians lacking necessary parts, which tempers the score. Read less