American Plumbing Service

This review set spans multiple years and appears to cover at least two distinct business entities — 'American Plumbing Service' (associated primarily with William Llamas in the Menifee/Sun City, CA area) and 'America's Plumbing and Drains' (associated with Chris Pratt in what appears to be a Midwest/East Coast market) — as well as a third entity that handled home warranty work and generated a ... Read more

This review set spans multiple years and appears to cover at least two distinct business entities — 'American Plumbing Service' (associated primarily with William Llamas in the Menifee/Sun City, CA area) and 'America's Plumbing and Drains' (associated with Chris Pratt in what appears to be a Midwest/East Coast market) — as well as a third entity that handled home warranty work and generated a large cluster of extremely negative reviews centered on a rude female owner/receptionist named Chris or Christine Kastanos. The positive reviews (predominantly 2021–2025) paint a picture of skilled, punctual, honest technicians — particularly William — who deliver quality workmanship at fair prices. However, the large volume of 1-star reviews (roughly 40+ reviews) describing no-shows, rude staff, abandoned jobs, bogus charges, and outright hostile customer service interactions significantly drags down the professionalism and project completion scores. Pricing feedback is mixed: several reviewers praised fair and competitive pricing while others cited excessive charges (e.g., $630 to snake a drain, $1,400 for a garbage disposal, $1,006 for a flange and wax ring). The experience dimension scores highest because the on-site technicians — across all entities — were consistently described as knowledgeable and skilled even in negative reviews. Read less