24-7 Plumbing And Drain

24-7 Plumbing and Drain shows a clear split personality across its review history: a strong core of positive experiences from roughly 2014–2018 praising professionalism, responsiveness, and fair pricing, offset by a troubling cluster of negative reviews centered on broken appointments, ignored callbacks, and warranty abandonment. Professionalism is the most-mentioned dimension and is significant... Read more

24-7 Plumbing and Drain shows a clear split personality across its review history: a strong core of positive experiences from roughly 2014–2018 praising professionalism, responsiveness, and fair pricing, offset by a troubling cluster of negative reviews centered on broken appointments, ignored callbacks, and warranty abandonment. Professionalism is the most-mentioned dimension and is significantly dragged down by repeated, credible complaints about no-shows, unreturned calls, and dispatching failures — not isolated incidents but a recurring pattern across multiple reviewers. Project completion suffers most, with several reviewers explicitly describing unfinished or defective work, a dishonored 3-year written warranty, and a botched tankless water heater install that cost the customer an additional $900 without resolution. Pricing scores moderately well, with several reviewers noting fair or below-market quotes, though one reviewer flagged a $225 cartridge replacement as excessive. Experience scores reasonably given consistent praise for individual technicians like Donnie, Donald, Pat, and Travis, but is tempered by at least two reviews describing technically incorrect work confirmed by third-party plumbers. Read less