RCV Plumbing and Sewer

RCV Plumbing has a strong and well-documented track record across all four dimensions, with the majority of reviewers praising Randy's punctuality, friendly demeanor, and Chanel's responsive office communication. Pricing is consistently described as reasonable, affordable, and competitive, with multiple reviewers noting no hidden charges and fair estimates. However, professionalism and project com... Read more

RCV Plumbing has a strong and well-documented track record across all four dimensions, with the majority of reviewers praising Randy's punctuality, friendly demeanor, and Chanel's responsive office communication. Pricing is consistently described as reasonable, affordable, and competitive, with multiple reviewers noting no hidden charges and fair estimates. However, professionalism and project completion scores are meaningfully tempered by several credible negative reviews: one customer reported a $337.49 payment with no refund and no follow-through on a repair; another described being stood up twice with no callback after parts were ordered; a third complained of unprofessional phone conduct from Randy; and a sprinkler controller dispute raised concerns about diagnostic accuracy and refusal to correct a billing error. These are not isolated one-off complaints but represent a recurring pattern of follow-through failures and occasional communication breakdowns that cannot be dismissed. The experience score is strong overall, with multiple reviewers citing Randy's ability to solve problems others could not, though one negative review alleged deceptive product misrepresentation regarding a water conditioner sold as a water softener. Recency note: the most recent reviews (2021–2023) are generally positive, but the volume of reviews has slowed considerably compared to the 2012–2016 peak period. Read less