Platinum Rooter & Plumbing

Platinum Rooter and Plumbing, primarily represented by Isaac, earns strong praise across the majority of reviews for punctuality, responsiveness, and technical competence — with multiple reviewers highlighting same-day or next-day service, honest diagnostics, and skilled problem-solving. However, four reviews (roughly 18% of the sample) raise serious concerns: one documents repeated failure to f... Read more

Platinum Rooter and Plumbing, primarily represented by Isaac, earns strong praise across the majority of reviews for punctuality, responsiveness, and technical competence — with multiple reviewers highlighting same-day or next-day service, honest diagnostics, and skilled problem-solving. However, four reviews (roughly 18% of the sample) raise serious concerns: one documents repeated failure to follow up after a failed city inspection, one describes a dispatcher hanging up on an elderly customer and refusing to rectify a misdiagnosis, one details rude and evasive behavior around unexplained upcharges with a home warranty job, and one describes a month-long scheduling failure with dismissive owner communication. These negative reviews are specific, credible, and recent enough to meaningfully drag down all four dimensions. Pricing scores are tempered by the PRV upcharge incident, where Isaac allegedly attempted to bill $350 for unnecessary modifications and refused to provide a cost breakdown. Project completion is similarly penalized by the unresolved post-inspection water heater situation and the garbage disposal scheduling debacle, both of which represent clear failures to follow through. Read less