Thorsen’s-Norquist

Thorsen's-Norquist demonstrates a mixed performance profile with significant inconsistency across reviews. Professionalism scores moderately well (72.5) with many customers praising individual technicians' friendliness, politeness, and responsiveness, though some report poor communication and condescending attitudes from management. Pricing is a notable weakness (58.0), with recurring complaints a... Read more

Thorsen's-Norquist demonstrates a mixed performance profile with significant inconsistency across reviews. Professionalism scores moderately well (72.5) with many customers praising individual technicians' friendliness, politeness, and responsiveness, though some report poor communication and condescending attitudes from management. Pricing is a notable weakness (58.0), with recurring complaints about hidden charges, mileage fees, inflated labor costs, and lack of transparency in billing—a pattern that undermines customer trust despite some positive mentions of fair pricing. Project completion is concerning (65.0), with multiple reports of incomplete work, repeated service calls for the same issue, warranty disputes, and failure to follow through on callbacks. Experience/workmanship is relatively stronger (78.0), with many customers acknowledging technician skill and knowledge, though several reviews document poor installation quality and incompatible equipment choices. The company shows a pattern of strong initial service followed by deterioration in follow-up and accountability. Read less