The Drain Dude

The Drain Dude Inc. receives an extremely low WW Score of 18.5, driven by catastrophic failures across all dimensions. Project completion is the most critical failure point (15/100), with 95 reviews documenting missed appointments, no-shows, incomplete work, abandoned jobs, and refusal to honor callbacks or refunds. Professionalism scores only 22/100 across 89 mentions, with pervasive complaints a... Read more

The Drain Dude Inc. receives an extremely low WW Score of 18.5, driven by catastrophic failures across all dimensions. Project completion is the most critical failure point (15/100), with 95 reviews documenting missed appointments, no-shows, incomplete work, abandoned jobs, and refusal to honor callbacks or refunds. Professionalism scores only 22/100 across 89 mentions, with pervasive complaints about rude staff (particularly the owner's wife Amber), lack of communication, unprofessional behavior, and aggressive customer interactions. Pricing concerns (28/100) appear in 31 reviews documenting overcharges, hidden fees, false diagnoses to justify unnecessary work, and non-refunded deposits illegally exceeding state limits. Experience scores 35/100 based on 28 mentions, with multiple reports of incorrect installations, misdiagnosis, substandard workmanship, and work that required complete redoing by other contractors. The company operates with a suspended contractor's license and has been sued repeatedly. Read less