T & N Plumbing & Electrical

T&N Plumbing & Electric exhibits severe and consistent operational failures across multiple dimensions. While individual technicians (Anthony, Isaac, Kevin, Alexis, Omar) frequently receive praise for technical competence and courteous behavior, the company's office operations, scheduling, communication, and project follow-through are deeply problematic. The most damaging pattern is systematic dis... Read more

T&N Plumbing & Electric exhibits severe and consistent operational failures across multiple dimensions. While individual technicians (Anthony, Isaac, Kevin, Alexis, Omar) frequently receive praise for technical competence and courteous behavior, the company's office operations, scheduling, communication, and project follow-through are deeply problematic. The most damaging pattern is systematic dishonesty: misdiagnoses submitted to warranty companies, false claims about work performed, hidden charges, and refusal to honor callbacks. Professionalism scores are dragged down by rude office staff, missed appointments, cancellations without notice, and hang-ups on customers. Project completion is severely compromised by incomplete repairs requiring multiple callbacks, abandoned jobs, and failure to address problems identified during initial visits. Pricing concerns are substantial, with widespread reports of inflated modification fees, unnecessary replacements, and charges for work not performed. Read less