Overview of Company Customer Sentiment Analysis in May
The reviews for Reliance Building and Maintenance paint an overwhelmingly negative picture across nearly every dimension. Professionalism is severely damaged by multiple accounts of blocked phone numbers, threats, bounced employee paychecks, refusal to accept legal service of process, and a pattern of broken commitments to both clients and workers. Project completion is critically low, with at lea... Read more
The reviews for Reliance Building and Maintenance paint an overwhelmingly negative picture across nearly every dimension. Professionalism is severely damaged by multiple accounts of blocked phone numbers, threats, bounced employee paychecks, refusal to accept legal service of process, and a pattern of broken commitments to both clients and workers. Project completion is critically low, with at least two customer reviews explicitly describing unfinished work, abandoned job sites, and no follow-through. Experience scores marginally higher only because one 5-star review from a former employee praises the owners' knowledge, but this is heavily outweighed by customer accounts of poor workmanship and substandard subcontractors. The single positive review originates from a former employee rather than a paying customer, which significantly limits its reliability as a measure of service quality. Read less