Highway Plumbing & Rooter

Highway Plumbing & Rooter receives a critically low WW Score of 42.3, driven by severe and consistent failures across all dimensions. While a small subset of reviews (approximately 12 out of 50) praise specific technicians like Isaac, Alfredo, and Vincent for punctuality and professionalism, the overwhelming majority document patterns of dishonesty, incomplete work, poor communication, and overcha... Read more

Highway Plumbing & Rooter receives a critically low WW Score of 42.3, driven by severe and consistent failures across all dimensions. While a small subset of reviews (approximately 12 out of 50) praise specific technicians like Isaac, Alfredo, and Vincent for punctuality and professionalism, the overwhelming majority document patterns of dishonesty, incomplete work, poor communication, and overcharging. The company repeatedly misrepresents findings to warranty companies, abandons jobs without completion, fails to return calls, and provides inadequate diagnoses that require customers to hire competing plumbers. Project completion is particularly problematic, with multiple reviews documenting the same issue requiring 2-3 service calls or external contractors to resolve. Pricing concerns emerge in numerous reviews alleging unnecessary charges, inflated estimates, and refusal to complete warranty-covered work. Read less