Ability Access Plumbing and Rooter

Ability Access Plumbing and Rooter (also operating as Highway Plumbing and Rooter) receives overwhelmingly negative reviews across all four scored dimensions, with only a small handful of positive experiences recorded across 50 reviews. Professionalism is severely damaged by repeated accounts of technicians abandoning jobs mid-work, lying to customers and warranty companies, being rude or unrespon... Read more

Ability Access Plumbing and Rooter (also operating as Highway Plumbing and Rooter) receives overwhelmingly negative reviews across all four scored dimensions, with only a small handful of positive experiences recorded across 50 reviews. Professionalism is severely damaged by repeated accounts of technicians abandoning jobs mid-work, lying to customers and warranty companies, being rude or unresponsive, and failing to show up for scheduled appointments. Pricing is a major red flag, with dozens of reviewers explicitly describing inflated modification charges, bait-and-switch quotes, and billing for unnecessary work — often in coordination with home warranty companies. Project completion is perhaps the most critically scored dimension, as a large number of reviews describe jobs left unfinished, callbacks never honored, and problems left unresolved for weeks. Experience scores marginally higher than the other dimensions only because a small number of positive reviews describe competent technicians, but these are vastly outweighed by accounts of misdiagnosis, incorrect installations, and work that failed immediately after completion. Read less