Pop’s Family Plumbing

Pop's Family Plumbing earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, friendly communication, and responsiveness (particularly from Shannon) are mentioned in the vast majority of reviews spanning nearly a decade. Project completion scores well overall, with many reviewers noting jobs finished same-day or next-day an... Read more

Pop's Family Plumbing earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, friendly communication, and responsiveness (particularly from Shannon) are mentioned in the vast majority of reviews spanning nearly a decade. Project completion scores well overall, with many reviewers noting jobs finished same-day or next-day and follow-through on callbacks, though one detailed 1-star review describes a serious failure to correctly diagnose and resolve a slab leak situation, resulting in repeated return visits, additional charges, and unresolved damage — this meaningfully suppresses the project completion score. Pricing is generally described as fair, competitive, and transparent with upfront quotes, but is tempered by one reviewer noting a near-$1,000 charge for two hours of work without a prior quote, another detailing a 400%+ parts markup, and the slab leak reviewer paying $4,715 for work that ultimately had to be redone by a different plumber for $800. Experience scores solidly based on numerous mentions of knowledgeable technicians solving complex problems, but the slab leak misdiagnosis and one instance of a condescending technician refusing to assess a job introduce meaningful doubt at the tail end of the review history. Read less