Hirsch Pipe & Supply

Hirsch Pipe & Supply demonstrates strong technical expertise and product knowledge (82.0), with extensive inventory and knowledgeable staff frequently praised by contractors and experienced customers. However, professionalism scores are significantly dragged down by consistent complaints about poor customer service, long wait times, dismissive treatment of non-contractor customers (particularly wo... Read more

Hirsch Pipe & Supply demonstrates strong technical expertise and product knowledge (82.0), with extensive inventory and knowledgeable staff frequently praised by contractors and experienced customers. However, professionalism scores are significantly dragged down by consistent complaints about poor customer service, long wait times, dismissive treatment of non-contractor customers (particularly women and DIY homeowners), and unresponsive staff. Pricing is generally fair to competitive (76.0), though some customers report markups and restrictive return policies. Project completion data is limited but shows occasional delivery and fulfillment issues. The business clearly prioritizes contractor relationships over retail customers, creating a two-tiered service experience. Read less