Dakota Plumbing

Saddleback Plumbing / Dakota Plumbing has a strong overall track record across professionalism, project completion, and technical experience, with the vast majority of reviewers praising punctuality, communication, cleanliness, and follow-through on jobs. However, pricing is the most contested dimension: multiple negative reviews (1–3 stars) explicitly cite overcharging, inflated parts costs, an... Read more

Saddleback Plumbing / Dakota Plumbing has a strong overall track record across professionalism, project completion, and technical experience, with the vast majority of reviewers praising punctuality, communication, cleanliness, and follow-through on jobs. However, pricing is the most contested dimension: multiple negative reviews (1–3 stars) explicitly cite overcharging, inflated parts costs, and at least two instances where technicians appeared to misdiagnose or oversell repairs — including a $15,000 quote for a hydronic heater fixed elsewhere for $1,495, and a $6,000 water heater quote that turned out to be under warranty and cost $1,000. These pricing and trust concerns meaningfully drag the pricing score down and introduce a reliability flag on the experience dimension. The bulk of the most recent reviews (2024–2025) are overwhelmingly positive, but the negative reviews are detailed, credible, and describe a pattern of upselling that cannot be dismissed. Read less