POSS & Son’s Pumping

Poss & Sons receives strong praise across professionalism, pricing, and technical experience from the majority of reviewers, with multiple customers highlighting Doug's honesty, punctuality, and fair pricing over many years of service. However, the most recent 1-star review (April 2024) is a serious and specific allegation: a septic system was installed with an inadequate leach field, the contract... Read more

Poss & Sons receives strong praise across professionalism, pricing, and technical experience from the majority of reviewers, with multiple customers highlighting Doug's honesty, punctuality, and fair pricing over many years of service. However, the most recent 1-star review (April 2024) is a serious and specific allegation: a septic system was installed with an inadequate leach field, the contractor refused to certify the work with the city, and the system failed catastrophically within 20 months. This single review carries significant weight due to its recency, specificity, and severity, and it directly undermines project completion scores. The contrast between the detailed negative review and the otherwise positive history creates meaningful uncertainty about current service quality. Project completion is scored conservatively to reflect this critical failure, which involved both incomplete work and refusal to stand behind it. Read less