Rooter Solutions

Rooter Solutions presents a deeply polarized review profile. A significant portion of positive reviews praise individual technicians by name for punctuality, friendliness, and professionalism, which keeps the professionalism score from collapsing entirely. However, the company is beset by a large and consistent pattern of serious complaints: predatory upselling via a low-cost advertised drain clea... Read more

Rooter Solutions presents a deeply polarized review profile. A significant portion of positive reviews praise individual technicians by name for punctuality, friendliness, and professionalism, which keeps the professionalism score from collapsing entirely. However, the company is beset by a large and consistent pattern of serious complaints: predatory upselling via a low-cost advertised drain cleaning bait-and-switch, grossly inflated quotes (often 3–10x what competitors charge), and in multiple cases, work that failed shortly after completion or was deemed entirely unnecessary by independent second opinions. Pricing is the most severely damaged dimension, with dozens of reviewers explicitly describing being overcharged by hundreds to thousands of dollars. Project completion also suffers, with multiple reviews describing jobs that were not resolved, callbacks that were ignored, and work that reclogged within days. Experience scores are mixed — some technicians are praised as skilled, while others are described as incompetent or deliberately ineffective to justify upsells. Read less