Electrical & Plumbing

EPI demonstrates strong technical expertise and quality workmanship (88/100), with multiple reviews praising attention to detail and problem-solving ability. However, the company suffers from severe and recurring professionalism issues (62/100), particularly around responsiveness and follow-through. Multiple reviews spanning from 2013 to 2024 document patterns of non-responsiveness to voicemails, ... Read more

EPI demonstrates strong technical expertise and quality workmanship (88/100), with multiple reviews praising attention to detail and problem-solving ability. However, the company suffers from severe and recurring professionalism issues (62/100), particularly around responsiveness and follow-through. Multiple reviews spanning from 2013 to 2024 document patterns of non-responsiveness to voicemails, emails, and callbacks, with some customers waiting months for promised callbacks that never materialized. Pricing is fair and transparent (82/100), but project completion is significantly hampered by communication failures and abandoned commitments (58/100). The most recent review (June 2024) mirrors complaints from 2013 and 2017, suggesting systemic operational problems rather than isolated incidents. Read less