Overview of Company Customer Sentiment Analysis in May
Both reviews describe the same underlying incident — a cracked, previously repaired toilet installed as new in a home built by Atherton Homes, with Center Plumbing as the installing contractor. Professionalism scores extremely low because Center Plumbing refused to honor the warranty and showed no accountability or responsive communication when the defect was discovered. Project completion score... Read more
Both reviews describe the same underlying incident — a cracked, previously repaired toilet installed as new in a home built by Atherton Homes, with Center Plumbing as the installing contractor. Professionalism scores extremely low because Center Plumbing refused to honor the warranty and showed no accountability or responsive communication when the defect was discovered. Project completion scores extremely low because the work delivered was fundamentally defective — a pre-damaged unit was installed and presented as new, representing a failure to deliver an acceptable finished product. Experience scores extremely low because installing a cracked, putty-repaired toilet as a new unit reflects either gross negligence or deliberate deception, neither of which is consistent with competent workmanship. Pricing data was not mentioned in either review, so that dimension cannot be scored. Read less