Overview of Company Customer Sentiment Analysis in May
This single review is overwhelmingly negative across every dimension. Professionalism scored near zero due to explicit reports of verbal aggression toward an elderly customer, yelling, cursing, disrespect toward a military veteran, and failure to wear masks during construction. Pricing scored near zero due to charges exceeding the written contract, demands for $4,000 in unauthorized additional cos... Read more
This single review is overwhelmingly negative across every dimension. Professionalism scored near zero due to explicit reports of verbal aggression toward an elderly customer, yelling, cursing, disrespect toward a military veteran, and failure to wear masks during construction. Pricing scored near zero due to charges exceeding the written contract, demands for $4,000 in unauthorized additional costs, and a stopped payment on a reimbursement check. Project completion scored very low due to work being done on an unpredictable schedule, a broken shower door that was never properly remedied, and apparent abandonment of contractual obligations. Experience received a marginally higher score only because some work was apparently performed, though the broken shower door and unresolved issues suggest poor workmanship. The WW Score cannot be reliably calculated from a single review. Read less