Roy’s Plumbing

Roy's Plumbing has a strong base of satisfied customers who consistently praise responsiveness, same-day service, and friendly technicians across a large volume of reviews spanning over a decade. However, a meaningful cluster of negative reviews — roughly 13 out of 110 — raises serious concerns across all four dimensions. Pricing complaints are significant and recurring: multiple reviewers rep... Read more

Roy's Plumbing has a strong base of satisfied customers who consistently praise responsiveness, same-day service, and friendly technicians across a large volume of reviews spanning over a decade. However, a meaningful cluster of negative reviews — roughly 13 out of 110 — raises serious concerns across all four dimensions. Pricing complaints are significant and recurring: multiple reviewers report bait-and-switch quotes, prices that changed after arrival, and charges perceived as excessive relative to market rates. Project completion is also a notable weakness, with several reviewers reporting unresolved issues after payment, no-call/no-shows, and work that failed shortly after completion. Professionalism is similarly mixed, with a disturbing review alleging threats and aggressive behavior from Roy himself, as well as reports of being ignored after payment. Experience scores higher than other dimensions due to many specific, credible accounts of skilled and knowledgeable work, but is tempered by instances where problems were misdiagnosed or not fixed. Read less