Red Lilly Plumbing & Rooter

Red Lilly Plumbing earns strong marks for professionalism and experience, with the vast majority of reviewers praising courteous, knowledgeable technicians who communicate clearly and arrive on time. Experience scores are bolstered by multiple accounts of technicians solving problems that other plumbers could not, demonstrating genuine technical depth. However, pricing is a meaningful drag on the ... Read more

Red Lilly Plumbing earns strong marks for professionalism and experience, with the vast majority of reviewers praising courteous, knowledgeable technicians who communicate clearly and arrive on time. Experience scores are bolstered by multiple accounts of technicians solving problems that other plumbers could not, demonstrating genuine technical depth. However, pricing is a meaningful drag on the overall score: while many customers report fair or competitive pricing, a notable cluster of negative reviews specifically cite hidden charges, undisclosed service fees, pressure tactics, and rates perceived as significantly above market — including a bait-and-switch complaint regarding a $225 undisclosed service charge and a 1-star review alleging a $1,300 quote for roughly $50 in materials. Project completion is generally strong, with many reviews praising follow-through and warranty-honored callbacks, but is tempered by credible accounts of abandoned work, no-shows, jobs left half-finished, and at least one case where a drain issue recurred shortly after a costly repair. The combination of genuinely excellent technicians and recurring concerns about pricing transparency and occasional reliability issues produces a score that reflects a capable but inconsistent operation. Read less