Plumbing By Jacob

Plumbing By Jacob earns strong marks across all four dimensions, driven by an exceptionally large and detailed review base. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, responsiveness, friendly communication, and same-day availability. Pricing scores well due to consistent praise for honesty and fair rates, including multiple instances of Jac... Read more

Plumbing By Jacob earns strong marks across all four dimensions, driven by an exceptionally large and detailed review base. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, responsiveness, friendly communication, and same-day availability. Pricing scores well due to consistent praise for honesty and fair rates, including multiple instances of Jacob advising DIY solutions to save customers money — though one reviewer (2-star, 2020) alleged an attempt to double the bill mid-job, which tempers the pricing score. Project completion is solid but modestly penalized by a 1-star no-show complaint (2024), a 1-star no-callback complaint (2023), and a 3-star safety concern about an uncapped gas line left after a water heater installation (2017). Experience scores well based on numerous specific accounts of skilled diagnosis and effective repairs across a wide range of plumbing tasks, though the gas line safety incident and one reviewer noting they could not speak to workmanship quality introduce minor uncertainty. Read less