My Drain Company

Make It Drain / My Drain Company earns strong marks across all four dimensions, driven by an overwhelming volume of detailed, positive reviews spanning several years. Professionalism is the most frequently praised attribute, with dozens of reviewers specifically citing punctuality, communication, friendliness, and courteous behavior from named technicians including Tony, Jaime, Ruben, Alfonso, and... Read more

Make It Drain / My Drain Company earns strong marks across all four dimensions, driven by an overwhelming volume of detailed, positive reviews spanning several years. Professionalism is the most frequently praised attribute, with dozens of reviewers specifically citing punctuality, communication, friendliness, and courteous behavior from named technicians including Tony, Jaime, Ruben, Alfonso, and others. Project completion scores well, with the vast majority of reviewers confirming jobs were finished promptly, thoroughly, and with proper cleanup — including complex multi-day sewer line replacements and emergency after-hours calls. Pricing is generally praised as fair and transparent, with multiple reviewers noting competitive rates, price matching, and honest no-upsell behavior; however, three serious negative reviews allege significant overcharging and deceptive billing practices (most notably the Alfonso $1,575 incident and the $1,250 sprinkler valve estimate), which meaningfully suppress the pricing score. Experience scores well based on consistent praise for diagnostic skill, technical knowledge, and problem-solving, though a small number of reviews cite faulty or incomplete work, including one instance of a pipe held up with a can of corn and a toilet that was not properly repaired. Read less