Drains R Us

Drains R Us demonstrates strong professionalism, project completion, and technical expertise across most reviews, with consistent praise for punctuality, communication, and workmanship quality. However, pricing emerges as a significant weakness, with numerous customers reporting substantial overcharges, predatory pricing practices, and quotes 2-4x higher than competitors for identical work. While ... Read more

Drains R Us demonstrates strong professionalism, project completion, and technical expertise across most reviews, with consistent praise for punctuality, communication, and workmanship quality. However, pricing emerges as a significant weakness, with numerous customers reporting substantial overcharges, predatory pricing practices, and quotes 2-4x higher than competitors for identical work. While many reviews highlight honest, fair pricing and excellent customer service, the frequency and severity of pricing complaints—particularly targeting vulnerable customers (elderly, uninformed homeowners)—substantially reduces overall trustworthiness. The company shows inconsistency: some technicians (Wayne, Arch, Nick, Robert) receive exceptional praise, while others (Tony in particular) are associated with aggressive sales tactics and poor workmanship. Read less