Cornett Plumbing & Heating

Cornett Plumbing and Heating has a large and loyal customer base with many long-term clients spanning decades, and individual technicians like Dave, Wayne, Roger, Brian, Josh, and Jason receive frequent and specific praise for skill, efficiency, and professionalism. However, a persistent and recurring pattern of complaints about rude, dismissive, or unprofessional office staff — particularly the... Read more

Cornett Plumbing and Heating has a large and loyal customer base with many long-term clients spanning decades, and individual technicians like Dave, Wayne, Roger, Brian, Josh, and Jason receive frequent and specific praise for skill, efficiency, and professionalism. However, a persistent and recurring pattern of complaints about rude, dismissive, or unprofessional office staff — particularly the receptionist/dispatcher — significantly drags down the professionalism score, as this issue appears across multiple years and multiple reviewers. Pricing is generally regarded as fair or competitive by satisfied customers, but several negative reviews cite hidden service call fees, charges for incomplete work, and a refusal to itemize bills, which introduces meaningful concern around pricing transparency. Project completion is mostly strong, with many jobs finished on time or ahead of schedule, but there are notable failures including abandoned work, unresolved issues billed as complete, and at least one technician who left without cleaning up or finishing. The experience dimension is the strongest, with many reviewers specifically citing technical knowledge, problem-solving ability, and years of expertise among field technicians. Read less