American Drain Works & Plumbing Company

American Drain Works and Connie's team receive overwhelmingly positive feedback across all four dimensions, with the vast majority of reviewers praising responsiveness, clear communication, honesty, and technical skill. Professionalism scores are strong but modestly tempered by four negative reviews citing unprofessional owner behavior, a no-show appointment, an abandoned estimate, and a failure t... Read more

American Drain Works and Connie's team receive overwhelmingly positive feedback across all four dimensions, with the vast majority of reviewers praising responsiveness, clear communication, honesty, and technical skill. Professionalism scores are strong but modestly tempered by four negative reviews citing unprofessional owner behavior, a no-show appointment, an abandoned estimate, and a failure to refund a deposit. Pricing scores well overall — multiple reviewers explicitly note savings versus competitors and fair billing — but two negative reviews allege significant overcharging and one describes a disputed $750 deposit that was never returned, pulling the score down from what would otherwise be near-excellent. Project completion is solid, with many reviews describing jobs finished same-day or next-day and callbacks honored at no charge, but the 1-star reviews include one instance of a failed repair attempt that was still charged for, one allegation of incomplete sewer work that later failed, and one instance of a no-show after confirmation, which meaningfully reduces this dimension's score. Experience is well-supported by detailed reviewer accounts of skilled diagnostics, problem-solving under difficult conditions, and superior assessments compared to other plumbers, though one negative review raises a serious concern about a sewage spill caused by improper pipe-opening technique and an allegedly out-of-code repair quote. Read less