Stephens Plumbing Heating & Air Conditioning

Stephens Plumbing demonstrates strong professionalism with consistently punctual, courteous technicians who communicate well and maintain clean work sites. Technical expertise is solid across HVAC and plumbing services, with many customers praising knowledgeable problem-solving. However, pricing emerges as a significant weakness, with numerous complaints about high costs, unexpected charges, credi... Read more

Stephens Plumbing demonstrates strong professionalism with consistently punctual, courteous technicians who communicate well and maintain clean work sites. Technical expertise is solid across HVAC and plumbing services, with many customers praising knowledgeable problem-solving. However, pricing emerges as a significant weakness, with numerous complaints about high costs, unexpected charges, credit card surcharges, and perceived overcharging relative to market rates. Project completion is generally reliable but marred by occasional scheduling failures and follow-up issues. The company excels in emergency response and customer service but struggles with pricing transparency and consistency. Read less