Ray Loya Plumbing

Ray Loya Plumbing has a strong base of positive reviews praising responsiveness, friendliness, same-day availability, and fair pricing, which drives scores upward across most dimensions. However, the most recent review (August 2024) is a detailed, credible 1-star account describing a job that ran nearly three times over schedule, subpar and leaky workmanship, refusal to honor a callback, ignored c... Read more

Ray Loya Plumbing has a strong base of positive reviews praising responsiveness, friendliness, same-day availability, and fair pricing, which drives scores upward across most dimensions. However, the most recent review (August 2024) is a detailed, credible 1-star account describing a job that ran nearly three times over schedule, subpar and leaky workmanship, refusal to honor a callback, ignored communications, and an unreturned $200 overpayment — this single review carries significant weight given its recency and specificity. Project completion is the most penalized dimension, as the negative review directly describes incomplete and defective work with no follow-through, which is the most critical dimension by weight. Professionalism is also modestly penalized due to the ignored calls and texts described in the 2024 review. The majority of positive reviews are from 2020 and earlier, reducing their recency weight under scoring rules. Read less