Primo Plumbing & Heating Inc

These reviews span two distinct businesses — Prodigy Plumbing and Primo Plumbing & Heating — whose reviews appear to have been aggregated together, which is a significant data integrity concern. Professionalism scores are strong across both companies, with consistent praise for punctuality, communication, courtesy, and cleanliness. Project completion is generally positive, though two notable n... Read more

These reviews span two distinct businesses — Prodigy Plumbing and Primo Plumbing & Heating — whose reviews appear to have been aggregated together, which is a significant data integrity concern. Professionalism scores are strong across both companies, with consistent praise for punctuality, communication, courtesy, and cleanliness. Project completion is generally positive, though two notable negative reviews for Prodigy describe failed gas leak repairs requiring third-party correction, and one Primo review describes a technician who never followed up with an estimate. Pricing is the weakest dimension: multiple reviews for Prodigy explicitly describe high-pressure upselling, inflated quotes, and pricing described as exploitative of customer desperation, while Primo generally earns praise for fair and competitive pricing — these opposing signals drag the pricing score down considerably. Experience is broadly positive, with many reviewers citing knowledgeable diagnostics and quality workmanship, though the failed gas line repair sequence at Prodigy (incorrect pressure testing, improperly installed valve) is a meaningful negative data point. Read less