On Time Rooter And Plumbing Guys

On Time Rooter and Plumbing has a strong base of satisfied customers who consistently praise responsiveness, fair pricing, and technical competence across a wide variety of jobs including repiping, water heater installation, drain clearing, and gas line work. However, a meaningful cluster of negative reviews — spanning multiple years and covering punctuality failures, no-shows, inflated post-vis... Read more

On Time Rooter and Plumbing has a strong base of satisfied customers who consistently praise responsiveness, fair pricing, and technical competence across a wide variety of jobs including repiping, water heater installation, drain clearing, and gas line work. However, a meaningful cluster of negative reviews — spanning multiple years and covering punctuality failures, no-shows, inflated post-visit charges, unprofessional behavior, and failure to honor warranty callbacks — prevents this company from scoring in the high tier. Professionalism is the most penalized dimension: while many reviewers praise individual technicians like Adrian and Cesar, recurring complaints about late arrivals, missed appointments, and lack of invoicing drag the score down significantly. Pricing scores moderately well overall, with many customers citing fair or competitive rates, but at least three reviews describe bait-and-switch pricing or charges that escalated without prior estimates. Project completion is similarly mixed — most jobs are finished, but several reviews describe abandoned callbacks, unresolved warranty work, and jobs that required re-doing by another company shortly after. Read less