Crandall’s Plumbing, Heating and AC

Crandall's Plumbing earns strong marks for professionalism and experience, with dozens of reviewers explicitly praising technicians as courteous, knowledgeable, punctual, and communicative across many years of service. Project completion is generally solid, with most jobs described as fully resolved, though a handful of notable failures — including an incomplete sewer unclog requiring a second c... Read more

Crandall's Plumbing earns strong marks for professionalism and experience, with dozens of reviewers explicitly praising technicians as courteous, knowledgeable, punctual, and communicative across many years of service. Project completion is generally solid, with most jobs described as fully resolved, though a handful of notable failures — including an incomplete sewer unclog requiring a second company, a diagnostic that involved unnecessary wall and slab demolition, and a scheduling breakdown — prevent a higher score. Pricing is the weakest dimension: while many customers describe fair or reasonable pricing, multiple credible negative reviews cite charges that were dramatically higher than competitors or market rates, including a $987 Freon recharge quote, a $995 PVC pipe extension quote versus $300–$350 elsewhere, and a $375 quote to insert a single screw. The pricing score is meaningfully dragged down by these specific, detailed complaints from real-sounding reviewers. Overall, the company demonstrates consistent quality in its best work but has a recurring pattern of pricing concerns that prospective customers should investigate before committing. Read less