Best City Rooter

Best City Rooter earns strong marks across most dimensions, with professionalism and pricing being consistent highlights across many years of reviews. The majority of customers praise punctuality, friendly communication, transparent pricing, and honest billing with no hidden charges. However, two detailed 1-star reviews from 2020 and 2021 meaningfully drag down the project completion and experienc... Read more

Best City Rooter earns strong marks across most dimensions, with professionalism and pricing being consistent highlights across many years of reviews. The majority of customers praise punctuality, friendly communication, transparent pricing, and honest billing with no hidden charges. However, two detailed 1-star reviews from 2020 and 2021 meaningfully drag down the project completion and experience scores, describing incomplete repairs, a return visit that worsened a problem, an attempt to charge for damage caused by the plumber, and a warranty dispute handled poorly. These are not vague complaints — they are specific, credible accounts of failed follow-through that must be weighted seriously. The bulk of positive reviews are older than 12 months, with only one review from the past 12 months, which limits confidence in the contractor's current performance level. Read less