Rivers Plumbing, Heating And Air

Rivers Plumbing has a strong base of loyal, long-term customers who consistently praise Steve Rivers for responsiveness, technical knowledge, and willingness to go above and beyond — including returning after hours, helping customers fix issues themselves over the phone, and in one case refusing payment from a disabled senior couple. However, a meaningful cluster of negative reviews raises serio... Read more

Rivers Plumbing has a strong base of loyal, long-term customers who consistently praise Steve Rivers for responsiveness, technical knowledge, and willingness to go above and beyond — including returning after hours, helping customers fix issues themselves over the phone, and in one case refusing payment from a disabled senior couple. However, a meaningful cluster of negative reviews raises serious concerns about pricing transparency and fairness, with multiple reviewers independently describing charges they felt were excessive or unjustified (e.g., $450 for under 2 hours of inconclusive work, $200 for a 5-minute disposal reset, $400 for a leak detection that yielded no result). Professionalism scores are dragged down by at least three reviews citing rude or dismissive office staff, one technician who arrived smelling of cigarettes and admitted he couldn't smell the problem, and one instance where a technician was reportedly pulled from a job mid-visit after a pricing dispute. Project completion is generally strong but is penalized by one review citing a job left unfinished (open ceiling holes), one citing improper permits and faulty installation discovered years later, and one where a formal proposal was promised but never delivered 23 days later. Experience scores are solid overall but tempered by the HVAC installation review citing code violations including an improperly installed gas line and uninsulated wiring. Read less