Performance Plus Plumbing

Performance Plus Plumbing has a strong base of satisfied customers, particularly for water heater warranty work, where responsiveness, speed, and technical competence are frequently praised across many recent reviews. However, the review pool contains a significant number of serious negative reviews — including allegations of dishonest diagnosis, work not up to code, failed repairs, rude behavio... Read more

Performance Plus Plumbing has a strong base of satisfied customers, particularly for water heater warranty work, where responsiveness, speed, and technical competence are frequently praised across many recent reviews. However, the review pool contains a significant number of serious negative reviews — including allegations of dishonest diagnosis, work not up to code, failed repairs, rude behavior, and pricing disputes — that meaningfully drag down all four dimensions. Professionalism is the most polarized dimension: many reviewers praise courteous and friendly technicians, while multiple others describe condescending attitudes, no-shows, and unprofessional conduct by the owner. Pricing concerns appear repeatedly, with several reviewers feeling overcharged or misled on costs, and one reviewer noting a specific price comparison where competitors quoted less. Project completion is similarly mixed — the majority of jobs appear to be completed quickly and successfully, but there are credible accounts of failed repairs, incorrect diagnoses, and abandoned or incomplete work. The score reflects a contractor with genuine strengths in speed and warranty service but meaningful and recurring quality-control and integrity concerns that cannot be ignored. Read less