Ortiz Plumbing Drain Cleaning

Ortiz Plumbing demonstrates strong responsiveness and generally professional conduct across the majority of reviews, with many customers praising quick arrival times, clear communication, and courteous service. However, several serious negative reviews meaningfully drag down all dimensions: a tankless water heater installation was left incomplete for months with no permit obtained, a customer was ... Read more

Ortiz Plumbing demonstrates strong responsiveness and generally professional conduct across the majority of reviews, with many customers praising quick arrival times, clear communication, and courteous service. However, several serious negative reviews meaningfully drag down all dimensions: a tankless water heater installation was left incomplete for months with no permit obtained, a customer was charged $849 for a garbage disposal installation and treated dismissively, and another customer was charged $400 for incomplete drain work with inadequate equipment. Project completion is the most penalized dimension due to the abandoned water heater job and the unresolved drain clog, which represent significant failures of follow-through. Pricing receives the lowest score because of multiple explicit complaints about overcharging, lack of upfront transparency, and one instance of a condescending response to a pricing concern that also included a gender-bias complaint. Read less