Crystal Blue Plumbing, Heating & Air

Crystal Blue Plumbing, Heating & Air has a large volume of positive reviews praising individual technicians — particularly Nathan, Tom, Sean, Michael, Dwain, and Brandon — for professionalism, communication, and courteous service, which drives the professionalism score upward. However, a meaningful cluster of 1-star reviews describes serious concerns: shoddy workmanship leading to flooding, un... Read more

Crystal Blue Plumbing, Heating & Air has a large volume of positive reviews praising individual technicians — particularly Nathan, Tom, Sean, Michael, Dwain, and Brandon — for professionalism, communication, and courteous service, which drives the professionalism score upward. However, a meaningful cluster of 1-star reviews describes serious concerns: shoddy workmanship leading to flooding, unethical or opaque pricing practices, work not completed as agreed, rude behavior from the owner (Tim), and at least one instance of legal dispute — these materially drag down all four dimension scores. Pricing is the weakest dimension, with multiple reviewers citing unexpectedly high charges, a $50 dispatch fee for estimates, bait-and-switch estimate practices, and one reviewer being charged approximately $1,200 per hour for a short job. Project completion is also notably impacted by reviews describing abandoned jobs, repeat callbacks for the same unresolved issue, and work that failed within days. Experience scores moderately well due to numerous accounts of skilled diagnosis and problem-solving, but is tempered by reviews describing code violations, incorrect diagnoses, and incompetent estimators. Read less