Pro Rooter Guys

Pro Rooter Guys demonstrates generally solid professionalism and responsiveness across many reviews, with multiple customers praising friendly, communicative technicians like Frank, Angel, Blas, and Eli. However, serious negative experiences — including a rude manager (Santiago), a messy and upselling technician, a billing discrepancy with two different invoice totals, and a 3-hour no-show with ... Read more

Pro Rooter Guys demonstrates generally solid professionalism and responsiveness across many reviews, with multiple customers praising friendly, communicative technicians like Frank, Angel, Blas, and Eli. However, serious negative experiences — including a rude manager (Santiago), a messy and upselling technician, a billing discrepancy with two different invoice totals, and a 3-hour no-show with no proactive communication — meaningfully drag down scores across all dimensions. Pricing is a mixed picture: several reviewers praised competitive quotes and no hidden weekend fees, but one customer reported a job ballooning from $900 to $2,100 with questionable justification. Project completion is generally positive with most jobs described as finished thoroughly, though the abandoned appointment and the messy kitchen job represent real failures. Experience scores are moderate because while many technicians are praised for knowledge and thoroughness, the upselling behavior and poor workmanship in at least two cases temper confidence. Read less