Patriot Plumbing

This aggregated review set covers multiple distinct businesses operating under similar or shared names (Norfolk Plumbing, Rod-O-Matic, Patriot Plumbing across multiple geographic locations including Virginia, California, Florida, Missouri, and others), which severely limits the reliability of a single composite score. The positive reviews — concentrated heavily in 2024–2025 — describe prompt... Read more

This aggregated review set covers multiple distinct businesses operating under similar or shared names (Norfolk Plumbing, Rod-O-Matic, Patriot Plumbing across multiple geographic locations including Virginia, California, Florida, Missouri, and others), which severely limits the reliability of a single composite score. The positive reviews — concentrated heavily in 2024–2025 — describe prompt, professional, knowledgeable technicians and fair pricing, with many customers expressing strong loyalty and repeat use. However, a very large volume of deeply negative reviews, particularly associated with the Patriot Plumbing brand operating through home warranty companies (American Home Shield, AHS, HMS, 2-10), describe a consistent and serious pattern of alleged fraud: misdiagnosis to avoid warranty coverage, unnecessary upsell charges, cash-only payment demands, abandoned jobs, failure to return calls, rude or threatening behavior by owners and staff, and work left incomplete or made worse. The pricing dimension is particularly polarized — praised as fair and competitive by direct customers, but condemned as exploitative and deceptive by home warranty customers. Project completion scores are dragged down significantly by numerous accounts of jobs not finished, technicians leaving without completing work, and repeat visits failing to resolve issues. Read less