Kji Plumbing

KJI Plumbing shows significant polarization in customer experiences. Professionalism scores are dragged down by multiple complaints about rude staff, poor communication, and unprofessional behavior, though many recent reviews praise responsiveness and courtesy. Pricing is a major weakness, with numerous complaints about hidden charges, price increases after quotes, and overcharging, offsetting som... Read more

KJI Plumbing shows significant polarization in customer experiences. Professionalism scores are dragged down by multiple complaints about rude staff, poor communication, and unprofessional behavior, though many recent reviews praise responsiveness and courtesy. Pricing is a major weakness, with numerous complaints about hidden charges, price increases after quotes, and overcharging, offsetting some fair-price testimonials. Project completion suffers from documented cases of incomplete work, cancelled appointments, and failure to follow through on callbacks. Technical experience is generally solid when work is completed, but inconsistency across jobs and some documented installation errors reduce confidence. The company shows a pattern of strong performance on smaller, straightforward jobs but struggles with complex projects and customer service consistency. Read less