Goodwill Plumbing

Goodwill Plumbing shows a mixed performance profile with significant strengths in responsiveness and technician skill, but notable weaknesses in follow-through and customer service consistency. Professionalism scores are dragged down by multiple reports of rude owner behavior, poor communication, and unprofessional conduct on job sites. Project completion suffers from incomplete work, failure to h... Read more

Goodwill Plumbing shows a mixed performance profile with significant strengths in responsiveness and technician skill, but notable weaknesses in follow-through and customer service consistency. Professionalism scores are dragged down by multiple reports of rude owner behavior, poor communication, and unprofessional conduct on job sites. Project completion suffers from incomplete work, failure to honor commitments (e.g., old water heater removal), and inadequate follow-up on callbacks. Pricing concerns emerge from undisclosed service fees and overcharges. The company excels at rapid response times and individual technician competence, but organizational accountability and owner conduct are significant liabilities. Read less