American Plumbing Services

American Plumbing Services has a large and genuinely mixed review record spanning over a decade. Professionalism scores are dragged down significantly by multiple credible negative reviews describing rude technicians, ignored callbacks, no-shows, and dismissive office staff — including serious allegations of dishonesty and attempted fraud — despite a strong majority of reviewers praising indiv... Read more

American Plumbing Services has a large and genuinely mixed review record spanning over a decade. Professionalism scores are dragged down significantly by multiple credible negative reviews describing rude technicians, ignored callbacks, no-shows, and dismissive office staff — including serious allegations of dishonesty and attempted fraud — despite a strong majority of reviewers praising individual technicians by name for courtesy and communication. Pricing is a notable weak point: multiple reviewers explicitly called out a paid estimate fee ($45–$70), opaque lump-sum billing, and quotes that were dramatically higher than competitors, while a meaningful number of others praised affordability and fair pricing, creating a polarized picture. Project completion is moderately positive but undermined by several reviews describing abandoned work, missed appointments, unresolved callbacks, and a technician who installed a water softener cartridge without removing its shrink wrap. Experience scores are generally positive — many reviewers praised technical knowledge and problem-solving — but are offset by credible accounts of misdiagnosis, refused safety tests, and at least one allegation of deliberate dishonesty in diagnosing a leak. Read less